Refund Policy

HSKWin is operated by the HSKWin team. This policy applies to every purchase made on hskwin.com, in every currency and through every payment method we accept.

Short version: if HSKWin is not what you expected, email support@hskwin.com and we will refund you. The rest of this page is the detail.

The refund window

Within that window we refund the full amount, for any reason, without asking you to justify it. You do not need to have a fault to report. "I changed my mind" and "I passed already" are both fine.

The Free plan costs nothing, so there is nothing to refund. You can use every mock paper, every score and every explanation on it forever.

Renewals you did not mean to make

Monthly, Exam sprint and Annual are automatic renewing subscriptions. If a renewal charge caught you out, tell us within 14 days of that charge and we will refund it in full, provided you have not used the paid features since it was taken. We would rather return the money than have you dispute it.

How to request a refund

Email support@hskwin.com from the address on your account, or use the support form in your account settings. Include the email address you signed up with; you do not need an order number, though it helps if you have one.

• We reply within 2 business days.
• Approved refunds are issued within 3 business days of approval.
• The money goes back to the original payment method. We cannot refund to a different card, account or wallet.
• Your bank or PayPal then takes its own time to post it — usually 5 to 10 business days, occasionally up to one billing cycle. That part is out of our hands.

You do not have to cancel first. Requesting a refund cancels the subscription unless you tell us otherwise.

Cancelling without a refund

You can cancel a subscription at any time, from Settings → Billing in your account, or by emailing us.

• Cancelling stops all future charges immediately.
• You keep full access until the end of the period you already paid for. We do not cut you off early, and we do not pro-rate the unused part of a period outside the refund window.
• Nothing is deleted when you cancel. Your attempts, scores, marked writing and recordings stay in your account, and you drop back to the Free plan.

Outside the window

After the refund window has passed, a subscription period that is already running is not refunded — but you can cancel at any time and will not be charged again. If something went genuinely wrong on our side — you were charged twice, charged after cancelling, or could not use what you paid for because of a fault in our service — the window does not apply. Write to us and we will fix it.

Prices, currency and regional pricing

All prices are shown and charged in US dollars (USD). Your card issuer or PayPal may apply its own currency conversion and fees, which we do not receive and cannot refund.

Prices are automatically reduced in a number of countries where the US price does not reflect local purchasing power. The discount is applied at checkout based on the country of your request; refunds are made at the amount you were actually charged.

Taxes

Where we are required to collect VAT, GST or a similar tax, it is shown at checkout. Refunds include any tax we collected on the original charge.

Before you open a dispute

If you are unhappy, please email support@hskwin.com first. We have never refused a refund inside the stated window, and a chargeback costs us a fee and locks your account while it is investigated — for something we would have handled the same day. If you have already opened a dispute, tell us and we will work with your provider to resolve it.

Contact

Email: support@hskwin.com Response time: within 2 business days In-app: Settings → Support

This policy does not limit any statutory right you have under the consumer-protection law of your own country, including the EU and UK right to withdraw from a distance contract within 14 days.